A Review of the Top Chatbot Tools for Higher Education

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A Review of the Top Chatbot Tools for Higher Education

Ivy ai study highlights explosive growth in chatbot popularity

chatbot for higher education

Rodchua et al. (2011) review biometric systems, like fingerprint and facial recognition, to ensure assessment integrity in HEIs. Similarly, Agulla et al. (2008) address the lack of face recognition in learning management systems and propose a FaceTracking application using webcam video. Agarwal et al. (2022) recommend an ML-based keystroke biometric system for detecting academic dishonesty, reporting 98.4% accuracy and a 1.6% false-positive rate. Generative Pre-trained Transformers have been used for research purposes in many areas, including climate (Alerskans et al., 2022), stock market (Ramos-Pérez et al., 2021), traffic flow (Reza et al., 2022), and flooding (Castangia et al., 2023). Additional examples of transformers being used for research purposes include predictions of electrical load (L’Heureux et al., 2022), sales (Vallés-Pérez et al., 2022), influenza prevalence (Wu et al., 2020), etcetera.

  • We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic.
  • This confirms Sandu and Gide (2019), who also reported no significant difference between gender and age and the adoption of a chatbot.
  • Keyword chatbots use a simple keyword engine to understand what the visitor is asking and respond with the most appropriate answer.

She has been a part of the content and product marketing game for almost 3 years. In her free time, she loves reading books and spending time with her dog-ter and her fur-friends. In short, the global online education industry has since its birth grown by 900%, with a 200% increase since 2020 alone.

Natural Language Processing

Ghosal (2023) notes ChatGPT’s downside of lacking plagiarism verification as it picks sentences from training data. King and chatGPT (2023) discuss AI and chatbots’ history and potential misuse, particularly in higher education, where plagiarism is a growing concern. Professors can minimize cheating via ChatGPT using various assessment methods and plagiarism detection software (GPT-2 Output Detector Demo, 2022; OpenAI, 2023; Originality, 2023; Allen Institute for AI, n.d.; Crossplag, n.d.; Writer, n.d.). A new study from Georgia State University found that community college students receiving targeted, personal text messages from an artificial intelligence chat bot were more likely to complete tasks critical to staying enrolled. A team at this university regularly monitors the level of student satisfaction by evaluating their student-chatbot conversations.

Grants to spur innovations in generative AI, computational science … – The University Record

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Posted: Fri, 27 Oct 2023 06:01:26 GMT [source]

OpenAI is expected to soon release another tool, GPT-4, which is better at generating text than previous versions. Google has built LaMDA, a rival chatbot, and Microsoft is discussing a $10 billion investment in OpenAI. Silicon Valley startups, including Stability AI and Character.AI, are also working on generative AI tools. Lizzie Shackney, a law and design student at the University of Pennsylvania, in Philadelphia on Saturday.

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Islam et al. (2018) suggest a two-phase timestamp encryption technique for question sharing on a blockchain, reducing the risk of exam paper leaks and maintaining assessment integrity. The development of AI-based plagiarism detection tools is supported by factual evidence. Indeed, since the launch of ChatGPT, the list of Internet resources for AI-generated content detection tools and services has been growing weekly (OpenAI, 2023; Originality, 2023; Allen Institute for AI, n.d.; Crossplag, n.d.; Writer, n.d.). Patel and Lam (2023) discuss the potential use of ChatGPT, an AI-powered chatbot, for generating discharge summaries in healthcare. They report that ChatGPT allows doctors to input specific information and develop a formal discharge summary in seconds.

Let your team get quick and accurate answers without having the need to sift through a lengthy FAQ. Chatbots can give link access points to the requested information in the conversations. Chatbots being your first line of communication, escalate an unresolved issue in real-time, freeing up valuable personnel resources from time-consuming, in-depth, high-touch interactions. For example, a chatbot designed for college students may use casual language and humor, while a chatbot designed for faculty may be more formal and business-like. The University at Buffalo in New York and Furman University in Greenville, S.C., said they planned to embed a discussion of A.I.

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Chatbots in education offer unparalleled accessibility, functioning as reliable virtual assistants that remain accessible around the clock. Much like a dedicated support system, they tirelessly cater to the needs of both students and teachers, providing prompt responses and assistance at any time, day or night. This kind of availability ensures that learners and educators can access essential information and support whenever they need it, fostering a seamless and uninterrupted learning experience. Chatbots can provide students with immediate feedback, assisting the metacognitive processes of learning (Chang et al., 2022; Cunningham-Nelson et al., 2019; Guo et al., 2022; Okonkwo & Ade-Ibijola, 2021; Wollny et al., 2021). Similar feedback functions are incorporated on a smaller scale into software applications such as Grammarly, Microsoft Word, and Google Docs.

They can simulate a classroom experience, delivering personalized learning content, and adapting to individual student needs. Interactive learning chatbots can offer quizzes, exercises, and educational games, providing an engaging learning environment. The study explores factors affecting university students’ behavioural intentions in adopting an academic advising chatbot. The study focuses on functional, socio-emotional, and relational factors affecting students’ acceptance of an AI-driven academic advising chatbot. A questionnaire Survey of Non-purposive sampling technique was applied to collect data points from 207 university students from two major universities in the UAE.

Student sentiment analysis

A quasi-experimental design with a single-subject experimental approach was adopted with a sample of 60 Saudi postgraduate students. The descriptive analysis of the collected data showed promising results of postgraduate students utilized the Bashayer chatbot system. Participants in the experimental group that used Bashayer were more motivated to learn than those in the control group. Participants also practiced more cognitive and metacognitive learning strategies while utilizing the chatbot compared to the control group.

The usefulness of AI in education is unfamiliar to some teachers (Hrastinski et al., 2019), and many have had negative experiences using chatbots (Kim & Kim, 2022). It is recommended that continuing education programs be made available for in-service and pre-service teachers outlining the benefits and practical applications of chatbot use. Historically, educators viewed their interactions with chatbots negatively, citing that the responses from chatbots were rigid and unoriginal (Kim & Kim, 2022), only capable of answering simple questions (Cunningham-Nelson et al., 2019). These FAQ-type chatbots are commonly used for automating customer service processes like booking a car service appointment or receiving help from a phone service provider. Alternatively, ChatGPT is powered by the large language models (LLMs), GPT-3.5, and GPT-4 (OpenAI, 2023b).

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Qin et al. (2023) analyze the ability of ChatGPT to perform zero-shot learning on 20 commonly used NLP datasets across seven categories of tasks. The researchers discovered that while ChatGPT excels in jobs requiring reasoning skills, it encounters difficulties performing specific tasks such as sequence tagging. The revolutionary approach of transformers has been considered the most recent breakthrough in AI. Indeed, Chance (2022) describes transformers as deep learning models that allow expressing inputs in natural language to generate translations, text summaries, grammar and writing style correction, etc. Given the outcomes of the research, Georgia State plans to include chat bots in more courses, especially STEM classes, and extend chat bot use to all Perimeter students next year. The study also found that chat bot reminders successfully encouraged students to seek out help to resolve problems that could hinder their enrollment.


They find no divergent outcomes stemming from exposure to heat and assigned gender. Alternatively, Leavy (2018) argues that machine intelligence reflects gender biases in its data. Although attempts have been made to address algorithmic bias, they still need to pay more attention to the role of gender-based language. Women, who are leading this field, are best positioned to identify and solve this issue.

Again, it is obvious that there was more need for interaction during the last month of the course, when students were preparing for their final assessment. Comm100 also includes sentiment analysis, which allows the chatbot to identify the tone and emotional state of visitor messages in real-time. This allows for reporting on chatbot performance that can be used to improve the chatbot over time. Keyword chatbots use a simple keyword engine to understand what the visitor is asking and respond with the most appropriate answer. While they can be used for straightforward questions, they may not understand complex questions or phrases.

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chatbot for higher education

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